We pride ourselves on our customer service and the systems we have in place.  If you wish to register a complaint with us, we’d like you to know that Smiths City Finance has an internal complaints procedure.

Please use our complaints form.

Disputes Resolution Scheme
Smith City Finance is also a member of an approved disputes resolution scheme, Financial Services Complaints Limited (FSCL).  This service is available at no charge to you.

You may contact FSCL by:
Email: info@fscl.org.nz
Telephone: (call free) 0800 347 257
Fax: (04) 472 3728
or 4th Floor, 101 Lambton Quay, Wellington
Or PO Box 5967, Lambton Quay, Wellington 6145